User Terms and Conditions

These Terms and Conditions set out the basic rules that govern your use of Calzone. They describe the relationship between us and our players, your responsibilities when using the platform, and the operational rules that apply to accounts, bonuses, payments and disputes. By registering or continuing to use Calzone you agree to comply with the terms described on this page and any additional promotional or transactional rules that apply to specific services.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Do not share your login details with others. We may restrict or close accounts where we suspect unauthorized access, fraud, or breaches of these terms. If you suspect someone else has accessed your account, contact our support team immediately.

Eligibility and verification

To use Calzone you must be legally permitted to gamble in your jurisdiction. We may require identity and address verification as part of our onboarding or at any time while your account is active. Verification may include submitting identity documents and a selfie. Until verification is complete, certain features or withdrawals may be limited.

Acceptable platform use

Use Calzone responsibly and only for lawful purposes. Prohibited actions include using automated tools to interact with the site, attempting to manipulate games or promotions, creating multiple accounts to abuse offers, or engaging in collusion and other fraudulent behaviours. We reserve the right to suspend accounts suspected of abusive or suspicious activity and to withhold funds pending investigation.

General bonus and promotion rules

Bonuses, free spins and other promotions are subject to specific terms that apply to each offer. Wagering requirements, game contribution rates, maximum bet restrictions while wagering, expiry dates and any caps on winnings will be communicated with each promotion. We apply standard checks to ensure eligibility and may refuse or cancel bonuses where the promotion terms are breached.

Deposits and withdrawals

Available payment methods, minimum and maximum amounts and processing times are shown in the cashier area. We may ask for additional documentation before approving withdrawals. Withdrawal requests are subject to our verification checks and any applicable limits. We do not control fees that third-party payment providers may charge.

Dispute resolution

If you have a complaint about your account, a game result, a payment or a promotion, contact our support team so we can review the issue. While we aim to resolve disputes promptly, some matters may require additional time for investigation. If we cannot resolve a dispute directly, further escalation options will be communicated to you in accordance with our internal procedures.

Updates to terms and conditions

We may update these terms from time to time to reflect operational changes. When terms are updated we will publish the revised text on this page and, where appropriate, notify active account holders. Continued use of Calzone after changes are published constitutes acceptance of the updated terms.