Responsible Gambling

At Calzone we take responsible gambling seriously. We want play to stay fun and safe, so we provide practical tools and clear guidance to help you manage your activity and keep control. This page explains our approach, the controls available on your account and simple steps to reduce risk if play stops being enjoyable.

Player protection principles

We believe in clear limits, easy-to-use account controls and prompt support when needed. Our goal is to make it straightforward for players to set boundaries, pause activity and access help without stigma. We encourage everyone to gamble only with money they can afford to lose and to treat play as entertainment rather than a way to make income.

Activity-control tools

Calzone provides a range of account controls you can use at any time. These tools are designed to be self-managed in your account settings or by contacting support.

Available controls

Deposit limits - set daily, weekly or monthly caps to control how much you add to your account.
Loss limits - restrict the total amount you can lose over a chosen period.
Session time limits and reality checks - set maximum session lengths and receive reminders to encourage breaks.
Temporary time-outs - short account pauses for a few days or weeks when you need a break.
Self-exclusion - longer term account closure for those who need to stop play for an extended period.

How to set limits

Limits can usually be set in your account area under responsible gambling or by contacting our support team. Settings take effect immediately or within a short processing time depending on the change. We recommend starting with conservative limits and adjusting only when you are confident it is safe to do so.

Recognising problematic behaviour

Watch for signs that play may be getting out of control. Common indicators include chasing losses, spending more time or money than intended, neglecting responsibilities, borrowing to gamble or feeling anxious when not able to play. If you notice these signs in yourself or someone you care about, consider using limits or seeking external advice.

Practical tips to stay in control

Set a strict deposit budget and stick to it.
Use session timers and take regular breaks.
Keep gambling funds separate from everyday money.
Avoid gambling when stressed, tired or under the influence.
Talk to a friend or family member about your play patterns.

Professional help and support

If you feel you need professional assistance, consider reaching out to local support services, a healthcare professional or a financial advisor. We encourage players to seek confidential, expert help when needed. If you would like to discuss account restrictions or options, contact our support team and we will help you apply the appropriate tools.